Landlord Guide

What is your property worth

The moment you invite one of our expert lettings valuers to your property begins the process of your journey with Neighbour. In order to give you the right valuation for your property we culminate a number of factors; Location, number of bedrooms, condition of the property, furnished / unfurnished and the cosmetic appearance. We then look at the external factors; Market conditions, comparable properties on the market and our local knowledge of the area. All our employees are from within the local area, we believe in keeping everything local, no one knows the area better than the people that live there.

Consider Property Management

Looking after a rented property is easy when you have responsible tenants and live locally. However, if anything does go wrong, from a boiler breaking down to a tenant losing their job it can get very stressful. There is a mountain of legal obligations, with seemingly more forms to complete every day. Let us take the strain and manage your property for you. We can ensure that you’re protected in every way and we’ll work hard to make sure you’re not out of pocket financially. We’re proud of our knowledge of the industry and will always act in your best interests at all times.

Finding The Right Tenant

At Neighbour we have always been about the long term. Being Landlords ourselves, we know how important it is to not just find the right tenants but to find tenants who are looking long term. It’s not ideal to have a high turnover of tenants which ultimately leads to void periods. Before any tenant has had the opportunity to view your property, they will have gone through our unique qualification process to ensure landlords are matched with their ideal tenant.

Marketing your property

We believe that one of the most important aspects to lettings is the marketing process. That’s why all our properties benefit from professional photography, floorplans, 360 tour. We expose your property to all the major portals as well as our own website. Your property will receive maximum exposure using a combination of these methods backed up by daily contact with pre-vetted potential tenants from our database.

Receiving an offer

Once we receive an offer, we will relay that information to you, together with detailed information on the potential tenants. We check their employment status, who is intending to move in, and how long they are looking to rent for. As the Landlord, you have the final say as to whether you wish to proceed and accept their offer. If not, viewings will continue until a suitable tenant is found.

Offer Agreed

Once an offer is agreed we will take a holding deposit. Once the holding is paid, we then set up each party on our online platform where the referencing process is carried out. Our platform is designed to keep both landlord and tenant apprise of the referencing. We aim to get the referencing done within 3 working days. Once the holding deposit has been paid, viewings are suspended until all checks have been completed to everybody’s satisfaction. If the deal falls through at any point, we will re-commence viewings immediately.

References checked

All tenants will undergo thorough background checks. We use an independent reputable referencing company to report on their suitability and credit-worthiness, including their payment history on any previous lending and any adverse credit e.g. CCJ’s or bankruptcies. Their identity is also verified as is their right to live and work in the UK – We cover the Right to Rent checks including whether they are subject to any immigration control. If they have rented properties in the past, we will ask their Landlords to provide us with a reference. This information is provided by a variety of sources including credit reference agencies like Experian or Equifax and is compiled into a report which gives a final credit score, and whether they have passed or failed. From that we can paint a very good picture on their suitability as a tenant for your property.

Move In Monies taken and agreement signed

Once all referencing is completed and deemed satisfactory, we then ask the tenants to pay their first months rent and security deposit. Upon receipt of cleared funds, we will arrange for the tenancy agreement to be drawn up and signed by all parties. All deposits are protected in a Government approved deposit scheme.

Move In Date

If an inventory was taken, the Clerk will meet the tenants at the property to conduct the check in process. The meter readings will be taken, the keys will be photographed and then handed to the Tenant. If the property is managed, we will also retain a set of keys at our offices. Within seven days the inventory will be sent to the Tenant for them to agree and sign, with any amendments highlighted within 14 days or the inventory will be locked down.