Tenant fees, clearly explained

A transparent overview of permitted tenant charges, set out fairly so you know exactly what to expect when renting with Neighbour.

Fair, transparent and lawful

We believe renting should feel straightforward. Under UK law, most tenant fees are now prohibited, and only specific charges are permitted. We follow the rules closely, ensuring everything is fair, transparent, and clearly explained from the outset.

There are no hidden costs, no unexpected extras and no confusion. Just clear information, upfront – so you can move forward with confidence.

Permitted tenant charges

Under current UK legislation, tenants may only be charged the following:

• Holding deposit - A refundable holding deposit, capped at one week’s rent, to reserve a property while referencing is completed.
• Rent - Rent is payable in advance, then at regular agreed intervals as outlined in your tenancy agreement.
• Security deposit - A refundable tenancy deposit, capped at five weeks’ rent, is held securely within an approved deposit protection scheme.
• Utilities and council tax - Tenants are responsible for utility bills, council tax, TV licence and communications services, unless stated otherwise.
• Lost keys and security devices - Reasonable costs for replacing lost keys or security devices, supported by evidence of the actual cost incurred.
• Early termination - If a tenant requests to end a tenancy early, reasonable costs may apply, limited to the landlord’s loss.

We’ll always explain any permitted charges clearly before you commit.

A service you can trust

We are members of The Property Ombudsman and Propertymark, and we work with approved Tenancy Deposit Schemes, ensuring our practices meet the highest professional and regulatory standards.

This means your deposit is protected, your rights are respected, and you have access to independent redress if ever needed. Renting with Neighbour means transparency, accountability and peace of mind.

Questions about tenant fees?

If you’d like more details on any charges or want a complete breakdown before renting, we’re ready. We’ll explain everything clearly, without jargon or pressure.

Get in touch to talk through our tenant fees and terms.